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Your Privacy is protected. We will never pass your information to third parties.
Global River Cruising is committed to protecting the privacy of our customers. This Privacy Notice is our way of being transparent to you on how we use your personal data when you enquire and book with us and demonstrates our fair processing practices. Global River Cruising is a specialist division of Outta Here Travel Limited. We operate under licence from Fred. Olsen Travel and use their booking and payment systems and bonding facilities to make your booking. Fred. Olsen Travel do not use your data for any purpose other than helping to facilitate your booking with us.
In order for us to facilitate your booking, we require the following personal information about you:
We are also obligated to obtain information that could reveal your race or ethnicity – such as nationality – and personal data of a special category such as health and medical information where necessary. We request the name and phone number of an emergency contact and their relationship to you. We realise that your emergency contact may not have heard of Global River Cruising previously, and so we ask you to inform them that you will be sharing their information with us. If they have any queries they can contact us using the details we have provided in this Notice. You are required to provide the listed personal information to us before we can confirm your booking. If you fail to provide us with this information then you will not be able to book your holiday. For enquiries, we can collect less information, which will include name and contact details as a minimum.
We process your data for a variety of purposes. As a travel provider, we process your personal data to facilitate the booking and provisioning of your holiday and we have outlined these purposes in the table below. It will be beneficial for you to review the privacy notices of the third parties we book you with to understand how they will process your data. We always process personal data with a legal basis and the table below demonstrates our intended purposes and the legal basis we use to process your data.
|Making your booking, which can include package holidays and arranging cruise, flights, hotels, rail, and transfers||Contractual Obligation|
|Obtaining medical information and information that can reveal race or ethnicity||Contractual obligation with explicit consent. Your explicit consent is obtained through the provision of this information from yourself directly or the third party passing us this information to us. You can withdraw or decline consent, however without knowing your nationality we will not be able to book your holiday, and without knowing any medical conditions we could not ensure adequate medical care or provision.|
|Call recording||Legitimate Interests|
|Contacting you with information relating to your booking||Contractual Obligation|
|Amending your booking at your request||Contractual Obligation|
|Arranging flights, hotels, and transfers||Contractual Obligation|
|Contacting you with information on additional services relating to your holiday. For example: information on excursions, upgrades and special events||Legitimate Interests (‘soft opt-in’ & opt-out)|
|Contacting you via email and post about our offers, products, and holidays.(we will always give the option to opt-out of this at the point we capture your information and in every subsequent communication with you)||Legitimate Interests (‘soft opt-in’ & opt-out)|
|Using aggregated data to identify trends in bookings and for business reporting purposes||Legitimate Interests|
|Contacting your emergency contact||Contractual obligation|
In order for us to deliver our services to you, we have to transfer your information to third parties. The list below provides information on the types of third parties that we share information with. It is challenging to name specifically all the third parties that we will transfer data to and so we have provided categories of recipients for you instead.
We book travel and holiday arrangements for destinations across the world. When liaising with a travel or accommodation provider within Europe, the EEA and countries on the European Commission’s data protection ‘adequacy’ list, we use the countries’ own data protection regulation as the safeguard for your data over and above the technical and organisational measures we have put in place to secure your data when transferring to them. For recipients outside of this list, we use either our standard contractual clauses with a provider where applicable, or the fulfilment of our contract with you as the appropriate safeguard. We will never sell your data to any third party.
We retain your personal data for only as long as it is necessary for the uses set out in this Privacy Notice and/or to meet legal, regulatory, and financial reporting requirements. This includes the data relating to your booking for a minimum of 3 years, which is a requirement for legal purposes. Information relating to the monetary value of your booking will be retained for a minimum of 6 years from the date of the transaction, in order to comply with statutory financial reporting requirements. We retain your contact details until such time where you no longer wish to be contacted by Global River Cruising. These retention periods are not inclusive of how long the recipients of your personal information may retain your data.
We are always happy to fulfil any one of your rights wherever possible. Your rights with respect to the personal data that we process on you are:
You can invoke any of your rights at any time using the contact details listed in this Notice, subject to us having to keep the data for legitimate business or legal reasons. Please be aware that we can ask for identification documents to confirm we are disclosing information to the correct person. If you elect a representative to invoke these rights on your behalf we will request that the representative can demonstrate they have the authority to act on your behalf and their identity. We do not conduct any automated decision making or profiling when you make a booking with us.
Global River Cruising is a data controller. We collect and process data for a number of purposes outlined in this Notice. If you ever need to contact us you can by using the details below: Address: Congdons Bridge, Crackington Haven, Bude, Cornwall EX23 0JP Phone: (+44) 0161 669 6262 If you have a specific query relating to how we process your personal data you can contact our Data Protection Officer on: Email: firstname.lastname@example.org
If you receive our email updates, we tailor the information we send you based on the data our cookies have collected from your recent visits to our website. You can opt-out of this in any email we send. READ THROUGH THIS SECTION FOR ALL YOU NEED TO KNOW ABOUT WHAT COOKIES ARE AND HOW WE USE THEM
Cookies are small text files placed on your computer by us or our partners. They let us identify the device you’re using – but not you personally. This information is sent back to our systems as you move around our website. Cookies are unique to the web browser you’re using – so if you’re using a desktop computer as well as a mobile, different data will be collected for each. You can find more information on the About Cookies website Cookies can be set by the owner of the website you’re on. These are known as 1st Party Cookies. There are also 3rd Party Cookies that can be set by partner websites. Only the owner of the cookie can see the anonymous information it collects. You can choose to accept all cookies, reject 3rd Party Cookies or reject all cookies by changing your internet browser settings. If you don’t accept cookies, some features of our website won’t work.
Your recent searches and shortlisted holidays are recorded using cookies. If you’ve searched for a holiday, left our website and then you come back later, the search panel will keep the information you provided before, so you won’t need to fill everything in again. If you’ve made a shortlist but you haven’t saved it by entering your email address, we’ll store your shortlisted holidays using a cookie, so you’ll be able to see it when you visit us again using the same computer or device.
You can change your browser settings to accept or refuse all cookies, choose which cookies you want or don’t want, or ask to be notified when a cookie is set. Use the help feature in your browser to see how.